Shipping & Returns

Shipping is free on online orders over $198 from our warehouse in Vancouver throughout Canada, with exceptions for bulky items and other special requirements.  Shipping costs are based on size and weight of each shipment, delivery address, and time requirements that meet the needs of our customers.  When there are shipping charges you will be notified before we ship to you.  Goods in stock will ship the next day, goods back-ordered will ship when received.  All orders are shipped via Canada Post Xpress Post.

We do not offer exchanges or product returns. Please look over the contents in your cart to ensure they are the correct products and quantity of products that you would like to purchase. In the event that we do need to refund, only store credit and coupon codes will be issued. Please report any discrepancies and/or damage upon receipt of order. Returns must be authorized by phone or email and are only accepted with a Return Authorization # with 30 days. Returns are subject to restocking charges of up to 25% and must be in the original condition/packaging.